Terms & Conditions
When you make an online booking, you are entering into a direct contract with BARiSTA.
» Are large groups required to pay a deposit in advance?
For group bookings (7 or more), you will be required to secure your reservation with a credit/debit card. No money will be taken from your card at the time of booking. However, please be aware that if you fail to cancel your booking or to inform the restaurant of the reduced number of attendees 24 hours prior to the reservation, we reserve the right to charge your card £5 per person for ‘no show’.
» How is my credit/debit card data stored?
We use an external company, which is fully PCI compliant, to store all the card details on their system. Those details are temporarily held on their database. Once the booking has taken place the data is removed from the system. This is in Accordance with the Data Protection Act 1998.
» Can customers visit our restaurants without making a reservation?
We can be extremely busy, especially at weekends and during bank holidays, but we do our best to accommodate our customers on a first come, first served basis. Sadly, some customers may be disappointed by the wait and we apologies for that but cannot guarantee a table at busy times. We therefore ask large groups, or those attending for a special occasion, to book in advance to avoid disappointment.
» Are you getting a ‘no availability’ message?
Please give the restaurant a call as they may still have space available.
» Can you make a reservation by telephone?
Yes of course you can. However, our telephone lines are extremely busy and we cannot guarantee that you are able to get through immediately. Alternatively, please attend the restaurant in person but make sure that you obtain a booking confirmation receipt when doing so, as proof of your booking.
» Can I make a same-day online reservation?
Yes, majority of our restaurants accept same day reservations up to 10am for lunch and 3pm for dinner.
» When is my reservation confirmed?
When you use the online System to place a booking at the Restaurant, you are making an offer to the individual Restaurant to accept your booking. Your booking is not complete and legally binding with the Restaurant until such time as you have received a confirmatory email or booking confirmation receipt from the restaurant accepting your booking details. In order to make any reservation using our Service you must have the legal capacity to do so and you must accept financial responsibility for all transactions made under your name. You must make sure that all the information you provide to us is true and accurate. Booking a table at the Restaurant means you have to pay the Restaurant, usually at the end of your meal. The management reserve the right to require customers to pay for their meal before being seated.
» Do I have to provide confirmation of my reservation?
On arrival at the restaurant, please show the host your printed email booking confirmation or evidence of email confirmation on your smart phone or laptop, and your deposit receipt (where applicable).
» How long is my table reserved for?
Your booking confirmation will secure your table reservation for up to 15 minutes from the reservation time. Thereafter, your reservation will be treated as null and void. We will, however, use our best endeavours to provide you with an alternative table as soon as we can. If some of your guests are running more than 15 minutes late, then please inform the receptionist immediately so that alternative arrangements can be made to accommodate you as soon as your guests arrive.
» How long is my table available for?
Your booking ensures that a table will be available to you for a maximum of 2 hour during evening service and 1 hour 30 minutes at breakfast and lunch service
» Can I bring my own food or drinks to the restaurant?
No food or beverages except those supplied by the restaurant may be consumed within the premises. If you are having a party and would like to bring your own cake please inform the receptionist at the time of booking so that the manager can be informed and confirm this is acceptable on the booking confirmation receipt. Unfortunately, we cannot allow silly string, party poppers or any type of confetti in the restaurant.
» Can some of my guests drink only?
No, all guests must order food.
» Can I make a change to the number of guests attending?
If your numbers are increasing or decreasing, please give us at least 24 hours notice so that we can try to accommodate any changes. Please note that any substantial increase in guest numbers is subject to availability. Because your contract is directly with the Restaurant any queries or concerns that you may have in connection with your restaurant table booking should be addressed directly to the Restaurant via the details set out in the confirmatory email.
CANCELLATION AND REFUNDS
» Can I cancel my reservation?
If you wish to cancel your booking, please click on “cancel my booking” in your confirmation e-mail. Please be aware that if you fail to give us 24 hours notice prior to the reservation, we reserve the right to charge your card £5 per person for “no show”. Alternatively, you can call the restaurant and cancel the booking over the phone.
» Can the restaurant cancel your reservation?
We reserve the right to cancel a booking, but this of course will be without any liability to you. We have, at any time for any reason without prior notification to you, the right to terminate or restrict, suspend or terminate your access to any or all of the System if we believe that you are misusing the System or if you are in breach of these User Terms.
» When does my reservation begin?
Time begins from the agreed reservation time and is regardless of the time of arrival. Please therefore ensure that you arrive in plenty of time. If you are a large group, we suggest that all guests arrive at least 5 minutes before your reservation time. Failure to attend the Restaurant at the reserved time will result in your deposit being treated as a “no-show” fee by the Restaurant. When the Restaurant is busy, management reserve the right to seat you once the majority of your guests have arrived to minimise the risk of your party not being able to finish your meal within the allotted time. The Manager cannot extend the time allocation during busy periods.
» Is there a minimum charge for infants?
We define infants as those children under the age of 3 years. Babies and infants that are not eating within our restaurant will not be charged. We are unable to provide baby food and unable to heat baby food or milk bottles. However, if required, we can bring you a bowl of hot water to your table so that you can heat up your baby food or milk bottles yourself.
SPECIAL DIETARY REQUIREMENTS
» I have an allergy, what should I do?
All our restaurants have allergen data sheets and some key allergens are clearly displayed next to the dishes on the menu. Ingredients used in the dishes can be manufactured in factories which handle other allergens. For this reason, and due to the very nature of our business, allergen traces may be present in the dishes. Please ensure all dietary requirements are communicated before ordering dishes and at each new order communication to ensure we can caterer effectively for your needs
» I am a vegan / vegetarian, do you offer dishes suitable for me?
If you’re vegan or vegetarian we offer a wide range of vegetarian dishes.
» Do you serve Halal meat?
We are not a halal restaurant and we do not hold a halal certification.
LOST AND FOUND PROPERTY
» What happens if I lose or have my property stolen in your restaurants?
We cannot accept any responsibility for any items lost, damaged or stolen on these premises.
» Do you have cloakrooms in your restaurants?
We do not have cloakrooms and cannot look after your valuables for you. We therefore ask our customers not to leave their valuables unattended
» What happens if any of my property is damaged?
Customers are reminded not to leave their mobile phones and other electronic devices on the table, we do not accept any liability for any damage as a result of spillages on electronic equipment or valuables.
» What happens to lost property?
We do our best to try to return items left on our premises to the rightful owner within 7 days. We cannot guarantee to keep items for longer than this. We will dispose of any remaining items in an environmentally friendly manner where possible. This includes donations to registered charities.